- How do I get a tax refund?
When you make a purchase over KRW 30,000, you can get approx. 3 ~ 9% of the tax refunded at your departure from the country. For details, see the (Tax Refund Info.).
- I have a Shinsegae Coupon for foreigners. How do I use this?
Take your coupon to the concierge or information desk of your nearest Shinsegae store to receive the benefits of the coupon.
- Are products of famous premium brands sold in department stores the same as those in duty free shops?
Some are the same. Department stores mostly focus on the new arrivals. So, some of the new products can only be found in department stores.
- I heard that if I buy jewelry in a department store, I can get a bigger tax refund. How much would it be?
For purchases over KRW 2,200,001, you can get at least 8% to as much as 24.8% of the tax refunded. Please inquire at the brand shop for details.
- Where can I use the Shinsegae gift cards?
In addition to Shinsegae stores, you can use Shinsegae gift cards as cash in E-mart, Starbucks, Westin Chosun Hotel and Chelsea Outlet. For making payments, you can use Shinsegae gift cards together with credit card or cash. When 60% or more of the face value of the gift card (80% or more for KRW 10,000 card) is used, the balance is returned to you in Korean won.
- Where should I go when I have questions while in the store?
Please go to the information desk or concierge or call the 023101601/1004 for assistance in English, Japanese or Chinese Language.
- When I don’t like a purchase afterwards, can I have it exchanged or refunded?
An exchange or refund is possible within 7 days from the date of purchase except some brands.
Bring the product and receipt to the store of purchase for an exchange or refund. Please note that an exchange or refund is not possible for repaired or damaged products.
- When are the stores closed? What are the service hours?
Each Shinsegae Department Store is closed once a month. The closing day varies from store to store and is different each month. Also, service hours may vary depending upon the store. In general, stores are open during weekdays from 10:30 a.m. to 8:00 p.m. On Fridays, Saturdays and Sundays, open hours are from 10:30 a.m. to 8:30 p.m. For details, please check the shopping hours per store.
